Friday, May 23, 2008

It's a bird...its a plane...it's lightening fast

It's broadband. I finally have broadband...and it wasnt' easy. I signed up on line and the company sent me a modem. I scheduled an appointment for Wednesday from 4-6PM. So I took off work early and....nobody showed. I called about 7PM and the girl told me she would send the technician a flash message...but no call back. Lou called, Mom called, but no technician. 10PM the phone rings...it's customer service telling met the tech is tied up and won't be available for an hour. I started laughing....maybe it's me but I don't want a stranger in my house at 11PM. so we resheduled for today. Nice guy...showed up....hooked everything up but they couldn't activate it because they didn't have the modem in their inventory. After many calls and asking me numerous times how I got the modem....Hello.....I signed up on-line with your company and they sent me the modem. So the tech was told to install one of his modems. I was told to send my modem back and have them send me another one that is in inventory and then when that comes...hook it up...call for activation....and take the modem that he installed and call the company to have them pick it up. WOW....now that's customer service. Wouldn't it have been easier to just give me his modem and taken mine back. Too wierd. But I am up and running.....quickly. The real test will be been I try to upload pictures.





That was fast. This is Notre Dame in Paris which I can't wait to get back to this fall.

Later....

1 comment:

Cristina Leonard said...

Welcome to the 21st century, girl!